Terms of Service

1. Who These Terms Apply To

This website is operated by AuraAi LLC, based in Charlotte, North Carolina. In these terms, "AuraAi," "we," and "us" refer to AuraAi LLC. "You" refers to anyone using this website or engaging AuraAi for services.

By using this site or engaging our services, you agree to these terms. If you do not agree with them, please do not use the site or engage our services.

2. What We Provide

AuraAi provides business growth and operations services across five areas: strategic content and copywriting, lead magnets and conversion assets, LinkedIn and social media strategy, website and SEO and AI visibility work, and CRM and business operations.

Descriptions and prices published on this website are general information, not a binding offer. The specific deliverables, timeline, and fees for your engagement are defined in a written scope confirmed before work begins. Where that written scope differs from anything on this website, the written scope governs.

3. Scope, Quotes and Pricing

• Rates published on this website are starting points. They are not quotes.
• Scope and final pricing are confirmed in writing before any work begins, and nothing is invoiced until you have agreed to them.
• If a project turns out to be larger than the tier it was scoped into, you will be quoted the difference before that additional work proceeds. You are never invoiced for work you did not approve.
• Published rates are stated as valid through 2026. Rates may change after that; any change will not affect an engagement already confirmed in writing.
• Discounts described on this site — 10% for three or more deliverables ordered at once, and Friends & Family pricing for ongoing monthly clients — apply as described at the time of quoting.
• Surcharges apply as published: rush delivery of 24 to 48 hours adds 25%, and logo watermarking adds $200 per deliverable.

4. Revisions

One revision round is included on every deliverable. Additional revision rounds beyond that are billed at $150 per hour.

If a deliverable does not match the brief that was agreed in writing, correcting it is our responsibility and does not count as your included revision. A revision is a change within the agreed scope; a request for something outside that scope is new work and will be quoted separately.

5. Payment

Once scope and price are confirmed, an invoice is issued via Square. Work begins after the invoice terms are met.

6. What We Need From You

Delivering on time depends on both sides. To carry out the work, we may need brand materials, access to your website or CRM, factual source material, and timely feedback at review points.

You are responsible for ensuring that any material you provide — text, images, logos, data, or customer lists — is accurate and that you have the right to use it. If a project stalls awaiting information or approval from you, timelines shift accordingly.

7. Ownership of Work

Deliverables are produced for your business to use. Ownership of the final deliverables transfers to you on full payment.

Where a project includes an editable Canva master template as a paid add-on, you receive that editable file and may modify it yourself thereafter.

AuraAi retains the right to describe the work performed and to display samples as portfolio material. Client names, logos, and identifying details are only used with your written permission, and you may decline portfolio use at any time by telling us.

8. Our Use of AI Tools

AuraAi uses AI tools to accelerate research, drafting, structural outlining, formatting, and organizing large sets of data. This is central to how we work and is described openly throughout this website.

AI is not used to make final decisions. Strategy, editing, factual accuracy, brand voice, implementation, and final approval are carried out by a person before anything is delivered to you.

9. No Guarantee of Results

AuraAi does not guarantee search rankings, placement in AI-generated answers, traffic volume, lead volume, conversion rates, revenue, or any other business outcome. Nobody controls those results.

What you are engaging is a defined deliverable, produced to a stated standard, delivered on an agreed timeline, with the strategy and human quality control described on this site. Any statement made about likely outcomes is an opinion, not a promise.

10. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for the purposes of the engagement. This obligation continues after the engagement ends.

This does not apply to information that is already public, that you make public, or that we are legally required to disclose.

11. Access to Your Systems and Data

Some services — particularly CRM and business operations work — require access to your systems and to data that may include personal information about your customers and contacts.

You remain responsible for that data and for having collected it lawfully. AuraAi acts on your instructions and only for the purposes of the engagement. Before destructive changes such as merging or deleting records, a full export is taken as a restore point and the rules for what qualifies as a duplicate are agreed in writing with you.

Access to your systems is revoked at the close of the engagement. How this data is handled is described further in our Privacy Policy.

12. Cancellation and Termination

One-off projects carry no ongoing commitment. Monthly retainers and bundles are billed monthly.

Either the Client or AuraAi LLC may terminate a monthly retainer by providing at least thirty (30) days' written notice. The Client remains responsible for all retainer fees and other approved charges due through the effective termination date.

Once notice is provided, AuraAi may stop accepting new assignments and will use the remaining retainer period to complete or appropriately close out mutually prioritized work that falls within the agreed scope. Any work that cannot reasonably be completed before the termination date may be:

• Delivered to the Client in its current stage of completion;
• Completed under a separate written agreement or additional fee; or
• Discontinued, depending on the status of the project and the reason for termination.

Upon payment of all outstanding balances, AuraAi will provide the Client with completed deliverables and any client-owned materials in AuraAi's possession. Drafts, internal working documents, proprietary processes, prompts, templates, systems, and other AuraAi intellectual property are not required to be transferred unless expressly included in the applicable service agreement.

Refunds

Monthly retainer payments are nonrefundable once the applicable billing period has begun, because the retainer reserves AuraAi's availability, capacity, planning time, and resources for the Client. Fees for work already performed, approved expenses, reserved capacity, completed deliverables, and partially completed work are also nonrefundable.

No refunds or credits will be provided for unused retainer time caused by the Client's delay, failure to provide requested information, lack of communication, failure to submit assignments, or failure to provide timely approvals.

If AuraAi terminates the engagement without cause before completing a prepaid service period, AuraAi may provide a prorated refund or service credit for the unearned portion of the prepaid fee. Refunds will not be provided when an engagement is terminated because of the Client's nonpayment, material breach, unlawful conduct, abusive behavior, or misuse of AuraAi's services, except where otherwise required by law.

AuraAi's Right to Decline or End an Engagement

AuraAi LLC ("AuraAi") reserves the right to decline a prospective engagement or terminate an existing engagement when AuraAi reasonably determines that:

• The requested services fall outside AuraAi's expertise, capacity, availability, or agreed scope;
• The project presents an actual or potential conflict of interest;
• The Client fails to make payments when due;
• The Client repeatedly fails to provide necessary information, access, materials, feedback, or approvals;
• The Client requests illegal, deceptive, discriminatory, unethical, infringing, or otherwise inappropriate content or activity;
• The Client engages in harassment, threats, abusive conduct, or disrespectful communication;
• Continuing the engagement could create a material legal, ethical, security, reputational, or operational risk for AuraAi;
• The Client misuses deliverables, makes unauthorized claims about AuraAi's work, or violates intellectual-property rights;
• The Client materially breaches the service agreement; or
• AuraAi reasonably determines that the engagement is no longer a productive or appropriate professional fit.

AuraAi LLC may terminate an engagement immediately for nonpayment, material breach, unlawful activity, harassment, threats, fraud, security concerns, or other serious misconduct. For termination without cause, AuraAi LLC will ordinarily provide thirty (30) days' written notice when reasonably practical.

Termination does not eliminate either party's responsibility for obligations that arose before the termination date, including outstanding payment obligations, confidentiality requirements, intellectual-property restrictions, indemnification obligations, and other provisions intended to survive termination.

13. Governing Law

The parties agree that the laws of the State of North Carolina shall govern their rights and duties under this contract in whole or in part, pursuant to G.S. 1G-3.

The parties further agree that any dispute arising from this business contract shall be litigated exclusively in the courts of the State of North Carolina, and the parties hereby designate Mecklenburg County, North Carolina, as the proper venue for any such dispute.

14. Website Use

The content of this website — text, design, graphics, and code — belongs to AuraAi unless otherwise stated. You may read, share, and link to it. You may not copy it wholesale, present it as your own, or use it to build a competing offering.

Free tools offered on this site, such as the AI Visibility Readiness Check, are provided for general guidance. They are self-assessments based on the information you supply, not professional audits, and no decision should rest on them alone.

15. Changes to These Terms

These terms may be updated as the business, its tools, or its legal obligations change. The "Last updated" date at the top of this page will be revised when that happens. Changes do not retroactively alter an engagement already confirmed in writing.

16. Contact

Questions about these terms can be sent through our contact page, by email to hello@theauraworks.com, or by phone on 704-389-0006.